Curo Financial Services Pty Ltd abides by the National Privacy Principles established under the Privacy Amendment (Private Sector) Act 2001 to protect your privacy.

Click here to review our privacy policy in full.

The basic principles are:

We will only collect information from you that we require in order to enable us to render advice and provide services in relation to your risk management needs.
We will only provide this information to other third parties such as fund managers and life companies in the course of of providing risk management advice and services to you. You will be notified of such an event and we will endeavour to ensure that the recipient is bound by and committed to maintaining your privacy.
We will not sell or provide your information to any other third party not connected with the provision of these risk management services.
We will keep your personal information secure and only allow Curo Financial Services access to that information on a need-to-know basis.
If you wish to know what information we hold about you, we will tell you and give you access to that information.

Making a Complaint

We endeavour to provide you with the best advice and service at all times. If you are not satisfied with our services, then we encourage you to contact us. Please call us, send us an email or put your complaint in writing to our office. You can direct your complaint to your financial adviser or to one of our directors.

We aim to resolve complaints immediately. Where this is not possible, we will acknowledge the receipt of your complaint within 48 hours. We will then explain our process to resolve your complaint and tell you who will handle your complaint. 

If you are not satisfied with our response after 30 days, you can lodge your complaint with the Australian Financial Complaints Authority. You can contact AFCA on 1800 931 678 or via their website www.afca.org.au. AFCA provides fair and independent financial services complaint resolution which is free to consumers.