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Claiming Total & Permanent Disability Insurance for Cancer 

Living with cancer often becomes more challenging because of the financial burden that comes with your treatment. In most cases, severe conditions can permanently disable a cancer patient–leaving them unable to earn an income.

If you have a valid total and permanent disability (TPD) insurance policy, continue reading. In this article, we will share the process of claiming TPD for cancer to help you fund your medical treatment.

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    Key Takeaways

    • TPD insurance can provide financial support to you and your family when you are diagnosed with cancer that leads to your being unable to return to work.
    • Make sure that you have gathered all relevant medical evidence that will support your claim.
    • Document all your communications with your insurance provider and medical team.
    • TPD definitions vary greatly, and there is no one-size-fits-all definition that applies.
    • Consulting with a TPD claims advisor saves you time by applying their expertise and experience to ensure an efficient outcome.

    Can you Claim TPD Insurance for Cancer?

    Yes, cancer patients may be able to claim TPD insurance if their diagnosis results in them being unlikely to return to work again. While every policy is different, TPD is typically designed to provide for you when you are suffering from an illness or injury that renders you unlikely to ever work again. Understanding the nuances of your policy is crucial to ensuring a smooth claims process.

    The cost of cancer treatments can be steep and can be further aggravated by losing the ability to generate an income. While the standard healthcare system in Australia can cover the cost of treatment for cancer, it can be insufficient. One study shows that one in four cancer patients pays more than $10,000 out-of-pocket costs every 2 years for treatment and recovery.

    Depending on the severity of the condition and the effect of the treatment, a cancer patient may be eligible for a claim.

    While all policies are different and require detailed analysis, some of the more common requirements we see are:

    • Inability to work totally and permanently in the same occupation or in an occupation that is reasonably related to your training, experience, or education, or
    • Inability to perform basic home duties, such as bathing, eating, or dressing.

    Claiming TPD for Cancer Process

    The process and requirements for claiming TPD for cancer may vary depending on your insurance provider. With Curo Financial Services, our expert TPD claims advisers follow this simple process:

    Step 1: Obtain the TPD claims package

    Whether your TPD is held under your name or within super, informing your insurance provider of your plan to lodge a claim is the first step.

    Typically, your insurer will request basic information to validate your policy ownership. In exchange, you will receive the updated TPD claims package.

    Step 2: Check your TPD claim eligibility

    Next is checking your TPD claim eligibility. The two main factors to consider are:

    1. Make sure that your TPD policy is valid and active from the time of diagnosis – most insurers will consider your policy valid and active when you are up to date with your premium payments.
    2. Confirm if your condition meets your policy’s TPD definition – you may refer to your policy’s product disclosure statement (PDS) to know whether your policy defines TPD as:
      1. Own occupation – unable to work in the same occupation you had when diagnosed with cancer.
      2. Any occupation – unable to work in any occupation that is suitable to your education, training, or experience. 
      3. Activities of daily living – unable to perform home duties, such as bathing, eating, or dressing.

    Step 3: Gather medical evidence and documents

    Obtain and sort any medical evidence and documents that can help support your claim. These can include, but are not limited to:

    • Medical reports from your treating doctors
    • Statements from employers, colleagues, or family members
    • Proof of income and expenses
    • Tax returns and payslips
    • Compensation package or other insurance claims

    Step 4: Submit your TPD claim

    Make sure that you are submitting a complete TPD claim application. Also, be cautious of your insurer’s instructions for sending.

    Create a copy of all the documents you have submitted and document all communications you have had with your insurer.

    Step 5: Follow up with the insurer

    Depending on your insurer’s claim process and the complexity of your case, the TPD claims may take between several months and a year.

    However, staying in touch with your insurer may help speed up their decision. It is encouraged to request updates on your claims.

    Step 6: Stay persistent

    The key to a successful TPD claim is persistence, especially when your insurer rejects your claim. Generally, every individual is entitled to appeal to their insurer’s decision. Below are the following actions you may explore:

    • Appeal your insurer’s decision through internal dispute
    • Seek help from a TPD claims adviser like Curo Financial Services
    • Engage with a legal professional
    • Escalate your complaint with the Australian Financial Complaints Authority (AFCA) 

    If you need help in claiming TPD for cancer, send us a message. We provide a “no-win, no-fee” service for TPD claims.

    Check Your Eligibility for a TPD Claim

    Take a short assessment to see if you may qualify for a Total and Permanent Disability claim. It’s quick, private, and helps you decide your next step.

    • 2–3 minutes
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    • Confidential
    Start the Free Assessment

    You'll get guidance based on your answers.

    Key considerations when claiming TPD for cancer

    Uncertain about whether you can claim TPD for cancer? You can initially assess your situation based on these factors.

    The stage of cancer (early, advanced-stage, or terminal)

    When you are diagnosed with terminal or advanced-stage cancer, your ability to make a TPD claim gets stronger. Insurers typically view these medical conditions as being totally and permanently disabled without having the capacity to work again.

    Impact of Medical Treatment

    Cancer treatments play a vital role in claiming TPD for cancer. If a patient undergoes chemotherapy, radiotherapy, and/or surgery, those can have long-term and severe side effects. These treatments may cause fatigue, pain, cognitive impairment, or limited mobility, which prevents the patient from working permanently.

    A proper medical documentation of your treatments will strongly support your TPD claim. 

    Financial Support

    A successful TPD claim can help you or your family to:

    • Pay for out-of-pocket costs of medical treatment and recovery
    • Cover the daily living expenses
    • Sustain your family’s lifestyle
    • Fund medical home upgrades

    Income Protection

    For some policies, you may be allowed to claim both income protection and TPD insurance for cancer. Income protection provides income replacement for a temporary loss of work, while TPD insurance covers total and permanent disability.

    Note: The factors mentioned above are for personal assessment only to give you confidence to process a claim. Once you submit a claim application, your insurer will conduct its independent process of evaluation.

    What is TPD Insurance? 

    TPD insurance pays a lump sum benefit in the event you become totally and permanently disabled due to illness or injury. Depending on your policy, the definition of TPD may be classified as:

    • Own occupation – means you are unable to work in the same occupation you had when diagnosed with cancer.
    • Any occupation – means you are unable to work in any occupation that is reasonably suited to your education, training, or experience.
    • Activities of daily living or Home Duties – means you are unable to perform home duties, such as bathing, eating, dressing, or other Activities of Daily living, such as shopping, cooking etc.

    Requirements for a successful TPD claim 

    Below are the typical eligibility requirements when claiming TPD for cancer:

    • Have current TPD insurance at the time of diagnosis
    • Can provide medical reports about the diagnosis
    • Has met the TPD definition of the policy and the policy waiting period
    • Current age must be within the covered period

    TPD Insurance in Super

    If your TPD policy is held within your super, you may need to seek professional help in accessing the fund and potentially save on taxes.

    Once your TPD claim is approved, the benefit amount will be paid to your superannuation account. To access the fund, you will have the option to apply for an early release of your super due to incapacity rather than waiting until retirement.

    The Australian Taxation Office (ATO) has guidelines for individuals who wish to access their super before retirement.

    When it comes to taxes, the TPD benefits paid to your super may have tax implications. The amount of your tax payable will depend on your age when you access your benefit and the tax components of the super. A finance professional can help you assess your financial situation and provide expert tax advice so that you can make an informed decision.

    Supporting Evidence

    Generally, insurers will focus on evaluating your supporting medical evidence. Insurers will assess your application to determine whether it meets the eligibility requirements.

    These may include:

    • Medical reports from your treating doctors
    • Statements from employers, colleagues, or family members
    • Proof of income and expenses
    • Tax returns and payslips
    • Compensation package or other insurance claims

    Get Expert Help with your TPD Claim from Curo

    It can be challenging to process a TPD claim while battling cancer. At Curo Financial Services, we understand the urgency and how important it is for you to have a successful TPD claim. Let us help you.

    Our team has decades of experience working with complex cases of TPD claims–including cancer. We have gained a strong understanding of what makes a strong claim application for the insurers.

    When you choose to work with our team, our services include:

    • Tailored and customised TPD claims advice
    • Handling of administrative tasks
    • Effective communication and negotiation with your insurer on your behalf
    • Helping you maximise your entitlements 

    Do not let your condition get in the way of getting TPD claim approval. Contact us, and one of our experts will be in touch with you.

    Frequently Asked Questions 

    Can I access my superannuation fund early if I have cancer?

    Yes, you can. ATO has a guideline on how you can access your TPD benefits early due to total and permanent disability.

    Note: Accessing your super fund and benefits earlier than retirement may have an impact on your taxes.

    Is cancer considered a disability in Australia?

    Typically, insurers consider cancer a disability depending on whether the treatment impairs your ability to work, and whether it is in the advanced stage or terminal.

    What other insurance benefits can I claim in Australia with a cancer diagnosis?

    Aside from TPD, cancer patients may claim trauma (critical) illness or income protection insurance if they have. However, some policies may limit your benefits depending on your existing insurance claims. Consulting an insurance claims expert will help you determine your benefit entitlements.

    Our claims testimonials

    It has been my pleasure to deal with Brent and his team over the years I have been their client. All queries have been explained promptly, intricacies of policies and decisions I contemplated explained, and the level of service Brent has provided exceeds 5 stars.
    Brent from Curo Financial Services has exceeded our expectations and has been a pleasure to deal with. Brent is professional, trustworthy and provides excellent service that goes above and beyond. Brent is compassionate, kind, and caring. Brent has always had our best interest at heart and really takes the time to ensure you feel supported. Brent has made the process of dealing with insurance easy and has made it a positive experience. Brent is a pleasure to work with.
    Thank you Curo Financial Services for providing me with friendly, professional services, I am very grateful especially to Behram Ali. Would highly recommend their professional services.
    It is my absolute pleasure being able to write this glowing review about Brent and his team.
    Brent and I have known each other for many years with Brent advising me where needed on my income protection policy. Throughout that time Brent has been very thorough in keeping me updated with any changes within the industry and how that may affect my extremely important policy.
    Life takes some interesting twists and turns and it just so happens that I unfortunately needed to call on the benefits on my amazing policy.
    Brent was right there when you needed him the most, guiding me through the entire process and following through with everything he had advised me on in the past.
    I can’t thank Brent enough for being by my side offering genuine Compassion and knowledge when needed.
    Thanks for everything Brent. You are a true credit to yourself, the company and your family.
    Warmest regards
    Mark
    Curo Financial Service have given me out standing customers service over the years. Brent have great knowledge to what product would be the best suited for my level of cover and great advice over the years.

    From the day I took out my life insurance cover and Income protection Brent was there to answer any questions I had and
    when I was diagnosed with pancreatic cancer years later Brent made the Claim process easy with good communication clarity with what’s information is needed a piece of mind in a uncertain time for me but not only where he professional through out the process he showed support empathy, kindness and a level of care that’s hard to find these days.

    I would Recommend Brent and Curo financial Services without any hesitation. I am sure they would look after you too!
    We have been dealing with Brent from Curo Financial Services for a while now and have found them extremely helpful and always acted in our best intrest
    So I would have no hesitation to recommend them to anyone
    Paul
    Have dealt with this firm for many years and always received fantastic service. Would highly recommend. Nothing is too much trouble for Brent. He goes out of his way to assist.
    I recently had the pleasure of working with Brent from Curo, and I cannot express enough how exceptional my experience was. From the moment I reached out for assistance, Brent demonstrated an unparalleled level of subject matter expertise and a dedication to providing outstanding customer service.

    Brent's knowledge and proficiency in their field were immediately apparent. They patiently listened to my concerns and questions, providing thorough and clear explanations that made even the most complex concepts easy to understand. What truly set Brent apart was their willingness to go above and beyond to ensure I had all the information I needed. Their expertise was not just impressive but invaluable.

    Additionally, the customer service I received from Brent was nothing short of outstanding. They were not only professional and efficient but also genuinely friendly and approachable. Brent took the time to address all my queries, no matter how big or small, and made me feel valued as a customer. Their patience and willingness to assist left a lasting impression on me.

    I am truly grateful to have had the opportunity to work with Brent at Curo. Their expertise and dedication to providing exceptional customer service are a testament to their commitment to excellence. I would highly recommend Brent to anyone seeking top-notch assistance and support. Thank you, Brent, for your outstanding service – you have definitely earned a loyal customer in me!
    I found service received from Curo Financial Services professional and stress free.Communication was easy with regular updates. A positive outcome was achieved to an insurance claim. Highly recommended.

    Don’t put off your insurance until it’s too late.
    Call Curo now to speak to your personal advisor, on 1300 665 356.

    General Advice Disclaimer

    General advice warning: The advice provided is general advice only and in preparing it we did not take into account your investment objectives, financial situation or particular needs. Before making an investment decision on the basis of this advice, you should consider how appropriate the advice is to your particular investment needs, and objectives. You should also consider the relevant Product Disclosure Statement before making any decision relating to a financial product.